Larry Nguyen, Founder and Chief Information Officer and Board MemberAlways-on, the Solutionists take a proactive approach to device repair, minimizing both hard costs, like service contract expenses and expensive OEM replacement parts, as well as soft costs, like machine downtime, that impact accessibility for patients. By deploying Solutionists on-site for efficient diagnostics, Summit eliminates the need for facilities to rely on appointments or third-party services.
“Reducing the total cost of ownership of critical assets for healthcare facilities by ensuring machines remain operational, we enable healthcare facilities to maintain patient access and deliver better outcomes by reducing unnecessary machine downtime,” says Larry Nguyen.
A technology-enabled service company, Summit is dedicated to supporting on-site engineers in large healthcare networks, hospitals and private clinics with free, 24/7 tech support, along with world class electronic repair capabilities.
As the most widely used imaging device in the world, ultrasound system consoles frequently suffer failures. Summit works closely with the healthcare facility’s clinical engineers to deliver a failure diagnosis with 93% accuracy on the first attempt (and typically within 3 minutes) and then deploy the correct replacement part or even a Hero Kit that includes multiple parts to the facility. This is a Complimentary technical support service Summit provides which eliminates the need to outsource costly service and elongate equipment downtime.
Reducing the total cost of ownership of critical assets for healthcare facilities by ensuring machines remain operational, we enable healthcare facilities to maintain patient access and deliver better outcomes by reducing unnecessary machine downtime
As the leader in ultrasound parts and probe repair, Summit is not only known for their fast, high-quality service, which can shave days off of customers’ downtime, they’re also known for their reduced costs—they offer to repair parts and probes at a cost basis that is far below what an OEM would charge for the same part. When you compare discounted equipment repairs to costly equipment replacement, it’s easy to see how Summit helps contribute to a more sustainable model to help healthcare networks, hospitals, and private clinics minimize substantial costs due to equipment failure-related downtime.
To wrap it up, Summit Imaging is really a technology enabled service from customer engagement all the way down to component level repair. Those two symbiotic things coming together enable Summit to offer consistent savings to their customers, allowing for sustainable growth of the organization to exceed the growth demands of customers. It’s easy to understand why healthcare facilities love Summit and why Summit loves them.
