healthcarebusinessreview
Kris N. Brumley, SVP, COO, Revenue Enterprises
Kris N. Brumley, SVP, COORevenue Enterprises, LLC (REL) is a leading Colorado-based customer service contact center that offers Revenue Cycle Solutions, specializing in Self-Pay Patient Billing, Debt Recovery & BPO Patient Support Services. Servicing the healthcare industry for over 35 years, the company fosters a unique approach to billing and collections by upholding their mission and culture through six core values – Be Your Word, Be In Communication, Resolve It Now, Inspire Enthusiasm, Be Grateful and Care.

By resolving patient receivables with compassion and clarity, REL maximizes client recoveries and patient satisfaction. Revenue Enterprises provides support for both front and backend revenue cycles by providing a well-equipped contact center with Omni channel communication options for patients, digital and print statement services, and state-of-the-art fully compliant payment portal solutions with extensive self-help capabilities.

“Our culture is built on ingrained core values combined with constant communication, instant problem resolution, and better care that result in an enhanced patient experience,” says Kris N. Brumley, SVP, COO, REL.

REL maintains a client-centric approach and caters to a broad clientele, including healthcare facilities such as hospitals, hospital systems, private and group medical practices, as well as ancillary services like ambulance, laboratory, and radiology.

“Clients’ revenue cycle operations are often weighed down by staffing challenges and difficulty reaching budgetary requirements to attain necessary technology to do what we do as well as we do. This, combined with ever-increasing compliance demands aimed at creating a fair environment for patients increases pressure and limits the provider’s ability to recover balances,” adds Kris.

Revenue Enterprises: Managing Patient Receivables for Healthcare Organizations

With years of experience in the AR space, REL understands these challenges and designs customized solutions to supplement their clients’ needs.

To this end, REL utilizes trusted and proven recruitment and hiring practices and retention strategies, offering competitive compensation packages and benefits. Proactive, employee focused engagement strategies allow the company to offer a seasoned work force with greater than 79% of our team having been with the company for more than a year. Efforts like these assure the company stays resilient and have helped them expand their services to include BPO work like scheduling and pre-registration, financial assistance, and call center overflow support.

Our culture is built on ingrained core values combined with constant communication, instant problem resolution, and better care that result in enhanced patient experience

REL embraces servant leadership and continued learning methodology while engaging with clients. The company invests heavily in ongoing training for their leaders and team members. It acknowledges that consistent guidance enhances employee proficiencies in their respective job roles. Furthermore, REL presents themselves as a colleague to healthcare industry professionals by providing educational resources housed in their online resource hub.

A key aspect that separates REL from competitors are their six core values mentioned previously. REL embodies these six values from sales to operations, client account management teams and throughout the client partnership. They are the foundation to their approach in delivering outstanding success for clients and patients.

REL’s adaptive capabilities also differentiate them from the crowd. The company’s hybrid work culture, even before the pandemic, enabled them to make a quick transition during the lockdown. To keep workflows up and running, they adopted tools and processes that follow HIPAA regulations and PCI compliance around collecting money. REL also embraced online communication platforms for staying connected and conducting regular performance reviews with clients using Client Balance Scorecards. These scorecards present KPIs based on Call Handling, Patient Satisfaction, and Finances.

REL’s dedication to ensuring client success and patient satisfaction manifests by operating on the principles of integrity, compassion, and respect through all stages of the revenue cycle. They ensure a powerful patient experience that adds value to their clients’ bottom lines.