ONQ is owned and operated by former medical billing company owners and executives. The company offers call center services, global labor outsourcing, Qbots automation, QlearView Analytics, and coding solutions to fulfill the needs of physician groups, hospitals, and billing companies. The patient services call center is run by experienced agents who interact with patients and assist them with scheduling, improve their understanding of respective physician’s role, process bills and payments, and provide education or instructions regarding customer programs and initiatives. On the labor side, the company’s global outsourcing offering assigns a team dedicated to clients’ accounts to help them improve processes, lower operating costs, and increase business productivity. The team consists of a bilingual staff (fluent in English and Spanish) with relevant experience and expertise in automation-based RCM.
ONQ: Robust Labor and Technology Solutions for Healthcare Revenue Cycle Management
Furthermore, ONQ nurtures a mindset focused on automation instead of maximizing the number of people on a client’s account. ONQ’s RPA development team along with leading billing organizations have come together to leverage RPA technology to develop a solution, dubbed Qbots Automation, that turns labor-intensive and manual processes into accurate, dependable, automated tasks. Qbots Automation fulfills every medical billing step, such as insurance verification, patient demographic entry, CPT & ICD-10 coding, charge entry, claim submission, payment posting, A/R follow-up, claim rejections, and reporting. In addition, ONQ’s business intelligence platform, QlearView Analytics, allows users to view comprehensive, real-time, and intuitive insights from multiple sources associated with the medical billing process.
To date, ONQ has created several success stories that aptly demonstrate how the solutions positively impact client businesses. For instance, recently, a lab billing company required a solution to handle the volumes of claims and disparate charge information coming in a CSV/Excel format. ONQ deployed a system that standardized the format and scanned the data for names, addresses, and policy numbers, to generate files for bots to work. The bots then entered the patient data into a practice management system and logged the information into a SQL system, while alerting the system of any unsuccessful file processing. To sum it up, the solution successfully aggregated the disparate charge information and automated the entire process for fast and accurate execution. In another instance, a lab billing company experiencing substantial growth was struggling without adequate staff and technical support. ONQ provided them with technology and labor solutions and acted as their software developer, designing several customized workflow and reporting solutions that successfully scaled the client’s growth.
Having been in our clients’ shoes, we understand how crucial improved and automated operations are for a business
With such impressive achievement under its belt, ONQ is focused on fostering a mindset that strives to improve the lives of both clients and the workforce. “We believe there are many people worldwide who could use more of the opportunities that ONQ provides. This belief has been a great inspiration for our growth and we will continue to expand ourselves across different countries to reach many healthcare businesses,” concludes McBride.