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Fremont, CA: Healthcare innovation has and will continue to significantly improve patient care and the patient experience.
The global pandemic posed a threat to healthcare providers. On the other hand, healthcare innovators thrived as they sought ways to maintain critical revenue streams while continuing to provide quality care and keep staff and patients safe.
Once regarded as a disruptive innovation in healthcare, all four modalities of telehealth all played a significant role in ensuring access to quality care. In the early days of the pandemic, healthcare providers provided telehealth to patients by any means possible, with some resorting to standalone Zoom meetings to provide video visits until more integrated solutions could be established. It was effective.
Innovation is Important in Healthcare
When we talk about "disruptive innovation in healthcare," there are several definitions.
From magnetic resonance imaging to new surgical procedures, healthcare providers have long championed technological innovation as a means of providing better care.However, the patient experience has traditionally been overlooked in healthcare. The rise of consumerism and telehealth changed the narrative; today, providers succeed by providing high-quality patient experiences.
The last two years have required digital healthcare to scale; now, providers must delve deeper into the patient experience. Patients today shop for healthcare in vastly different ways than previous generations. Healthcare is now a consumer-centric market, with patients seeking care that meets their quality and price expectations. Changing regulations make it easier for patients to price shop, understand their in- and out-of-network options, assess the reputation of a care provider, and seek alternatives. There is still some work to be done on the provider side, specifically developing a more integrated experience that aids in the smooth operation of all aspects of the clinic.