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Fremont, CA: While 2020 has been a year of problems and uncertainty, it has also been a year of tremendous growth, with businesses swiftly pivoting and developing new technological solutions to growing healthcare concerns. As the pandemic increased the demand for and use of digital health technology, companies managing the disruption raised record-breaking fundraising rounds and witnessed unprecedented levels of M&A activity.
Uncertainty still lurks in 2021, but one thing is sure: technology will continue to alter the healthcare environment. In terms of the financial elements of care, users will see more providers embrace technology that relieves them of the administrative load connected with invoicing and payments. So let's see some predictions for the coming year.
Telehealth: not just a fad
This year, telehealth boomed as people sought treatment options while socially distancing themselves. Virtual care became a lifeline for healthcare institutions that had never before, or only infrequently, supplied it. It provided a method to reserve in-person treatment for the patients who required it the most, as well as a way for others to seek care from the comfort of their own homes.
For many healthcare providers who are currently struggling financially, 2021 will be a make-or-break year.
However, those that accept and use contemporary technologies, such as telehealth systems, will be better positioned to prosper in the following months and years.To gain a competitive advantage, providers will focus on enhancing their telehealth solutions, including finding methods better to connect them with payment and revenue cycle technologies to create a more convenient digital experience for patients.
Further consumerization of healthcare payments
Patients are becoming more discriminating buyers and demand more convenience from their healthcare experience as they assume a more significant share of the financial responsibility for their healthcare. It includes a need for more consistency and transparency in pricing and billing. America's healthcare payment system has always been complicated and opaque. Providers and patients face the cost and danger in the middle of this complication. Providers demand and deserve certainty on reimbursement for healthcare services rendered.
On the other hand, patients frequently obtain care without understanding the cost of such services ahead of time and are surprised by unexpectedly or unexpectedly high medical expenses. Therefore, patients will anticipate more precise and tailored estimates of what they will owe, as well as simpler, more accessible payment options.