Types of Chatbots Used in Healthcare

Informative chatbots provide useful data to users in the form of breaking news, notifications, and pop-ups. These bots typically provide automated client support and data. Chatbots are also used by health news and mental health websites to help them access more detailed data about a topic.

Fremont, CA: As the use of chatbots has grown in popularity, artificial intelligence is undoubtedly having an impact on the healthcare industry. Organizations are reaping the advantages of these AI-driven virtual agents by automating routine procedures and providing clients with round-the-clock attention in areas such as payments, customer service, and marketing.

Types of chatbots in healthcare

Prescriptive Chatbots

Although prescriptive chatbots are conversational in nature, they are designed not only to provide direction or answers but also to provide therapeutic solutions.

Informative Chatbots

Informative chatbots provide useful data to users in the form of breaking news, notifications, and pop-ups. These bots typically provide automated client support and data. Chatbots are also used by health news and mental health websites to help them access more detailed data about a topic.

Chatbot developers must use a variety of chatbots to engage and provide value to their audience. 

One must understand your audience and what works best for them and which chatbot works best in which situation. Every chatbot one builds that aims to provide healthcare advice must carefully consider the rules that govern it.

There are things one can and cannot say and guidelines for how one can say them. Operating oneself in this environment will necessitate legal counsel to guide one as one develops this aspect of one's chatbot.

Conversational Chatbots

Conversational chatbots are built to be contextual tools that provide responses based on the user's intent. Nonetheless, there are different maturity levels for a conversational chatbot – not all of them provide the same level of conversation intensity.

Conversational chatbots with higher levels of intelligence can provide more than pre-built answers and better understand the context. This is due to the fact that these chatbots consider a conversation as a whole rather than processing sentences in private. One can expect more personalized responses if a chatbot has a higher intelligence level.

Conversations begin to resemble human interactions at this point. Conversational chatbots make use of NLU (Natural Language Understanding), NLP (Natural Language Processing), and AI apps to power devices that understand human intent and language.